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Pioneered sourcing, and staffing of full-time/part-time shift workers for UCSF Hospital and Clinics and Children’s Hospital Oakland.

VRI Call Center Opened Video Remote Interpreting call center in Sacramento – to provide overflow Spanish language interpreters to the Health Care Interpreting Network of nationally recognized hospitals.   Language World Learns Launch of Language World Learns – fully interactive online training center currently with 50 hours of available CEU’s.

Producer of the world-famous Interpreters Save Lives Public Service Announcement, a national ADDY Award-winning public awareness ad that has been utilized worldwide for teaching and public education purposes.

Independent to W-2 Interpreters Transitioned all Independent Contract interpreters to W-2 employees a first for a California based on-site, spoken language interpreting agency.   Fluency Chosen as Key Vendor for Bay Area’s First Multi-Payor Interpreting Network Fluency, Inc. selected as the primary vendor to establish the Bay Area’s first regional, multi-payor network for on-site spoken…

First online validated linguistic assessment available to the medical interpreter (MITI Test).

Spun-off our in-house custom scheduling platform into a separate company, Fluency, Inc. to license a HIPAA-compliant SaaS agency platform and Interpreter App for interpreting agencies, hospitals non-profits nationally.