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Video Interpreting

About

Video Remote Interpreting (VRI) is a language access solution utilizing camera-enabled devices such as smartphones, laptops and tablets. This service is performed through a remote interpreter who facilitates communication between providers of service and Limited English Proficient individuals.

Video Remote Languages

Benefits of Video Interpreting

  • On-Demand Access
  • Quick Connection Times
  • Cost Effective
  • Contactless Encounters
  • Expanded Languages
  • High Quality Audio and Visual
  • Device Agnostic
  • Access to Real-Time Reporting and Metrics
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Remote Interpreting Team

Language World remote interpreters include our employee interpreters and our trusted network of certified professionals. Quality assurance checks are conducted daily and all interpreters are bound by National Standards, a uniform code of conduct and strict confidentiality agreements.

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Testimonials

“We have been working with Language World for roughly 2 years now and we are extremely satisfied with the services they provide. We began using their services during the pandemic, which added a level of complexity that wasn’t expected. Despite that additional stress, Language World stepped up and made sure that our needs were met. Their system is user-friendly for System Administrators (like myself) and more importantly for the staff who are using the translation services with our clients and families. Our staff has shared that the interpreters are very professional, considerate, and make the process feel smooth. They greatly appreciate the less than 30 second wait time per call, the long list of available languages, the video interpretation option, and the ability to get services through a phone call, the website, or mobile app. I have also found the online dashboards and raw data extracts provide all of the information needed to complete reporting requirements. The partnership between Language World and our company has made it easy to ensure quality professional translation services are available 24/7. I would highly recommend Language World to other companies looking for a similar service. ”

— Aaron Weinstein, Regional Director of Quality Assurance | Starlight Community Services

“Language World has been an incredible asset to our pediatric practice. With the assistance of Language World, our providers practice with confidence knowing that they can easily and professionally communicate with our culturally diverse patients and families.”

— Sweetgrass Pediatrics

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FAQs

Have questions about our Video Interpreting service? We have answers.

What is VRI?

Video Remote Interpreting is a language access solution utilizing video telecommunication service devices such as smartphones, laptops and tablets. This service is performed through a remote or off-site interpreter who facilitates communication between providers of service and Limited English Proficient individuals.

What are the benefits and value of VRI?

  • On-Demand and Easy Access
  • High Quality Audio and Visual
  • Cost Effective
  • Visual Cues and Context
  • 37 Languages Available

What VRI languages are available?

Where do I find how to use VRI?

  • Refer to Language World website under Resources
  • Contact Language World VRI/OPI Support at 916.333.5247 Option 2 or at help@languageworld.com.

Who do I contact to get VRI solutions?

Language World Sales and Contracting Division, 916.33.5247 Option 5

How quickly will I be connected to a live interpreter?

10 seconds or less

How many attendees can join the call?

Up to four individuals, including the interpreter, can be on the call at once.

What does 'on-demand' mean?

Pre-scheduling is not required.

What are the hours of operation for VRI?

Monday – Friday, 5:00 AM – 5:00 PM

Is the platform HIPAA-compliant?

Yes

Is there a 3- to 4-way video feature?

Yes

Are there set up or minimum fees?

No

Are call reports and statistics easily accessible?

Yes, via system portal