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Phone Interpreting Icon

Phone Interpreting

About

Over-the-Phone Interpreting (OPI) is a language access solution utilizing telecommunication devices such as land-line phones, smartphones, laptops and tablets. This service is performed through a remote interpreter who facilitates communication between providers of service and Limited English Proficient Individuals.

Language World provides on-demand OPI interpreting solutions with access to 200 languages from Language World’s 30-seat, 5,000 square foot call center located in Sacramento, California.

Available Languages
a woman in a call center Available Languages

Benefits of Phone Interpreting

  • On-Demand, 24/7/365 Access
  • Ease of Use
  • 200 Languages Available
  • Cost-Effective
  • Quick Connection Times
  • Voice Recognition
  • App Accessible
  • No Prescheduling Required
  • Contactless Interaction
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Remote Interpreting Team

Language World remote interpreters include our employee interpreters and our trusted network of certified professionals. Quality assurance checks are conducted daily and all interpreters are bound by National Standards, a uniform code of conduct and strict confidentiality agreements.

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Testimonials

“I am very pleased that Language World helps My Sister’s House carry out our mission by providing outstanding, quality interpreting services. Language World provided us training remotely and moved us seamlessly over to this system. The phone app and dial-in features are user friendly and reliable. I am very satisfied with the quality of interpreter performance, their courtesy and professionalism. I am especially happy that the connection to the interpreters is usually very quick, the connections are clear, and I have not experienced any dropped calls.”

— My Sister’s House

“Thank you for all your help during President Enrique Peña Nieto’s visit to California. It was a pleasure to work with you all on this event.”

— Alexis Podesta | State of California, Governor’s Office

“Language World's telephonic interpretation has been quick, professional and efficient.”

— Sacramento Covered

“We absolutely love the services Language World provides. The website is extremely user-friendly.

I'm grateful we were able to connect with Language World. ”

— United Bakery

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FAQs

Have questions about our Phone Interpreting service? We have answers.

What is OPI?

Over-the-Phone interpreting is a language access solution utilizing telecommunication service devices such as land-line phones, smartphones, laptops and tablets. This service is performed through a remote or off-site interpreter who facilitates communication between providers of service and Limited English Proficient Individuals.

What are the benefits and value of OPI?

  • On-Demand, 24/7/365 Access
  • 10 Second Connectivity
  • Ease of Use
  • 200 Languages Available
  • Cost Effective
  • Voice Recognition

What OPI languages are available?

Available Languages

Where do I find how to use OPI?

  • Refer to Language World website under Resources
  • Contact Language World VRI/OPI Support at 916.333.5247 Option 2 or at help@languageworld.com.

Who do I contact to get OPI solutions?

Language World Sales and Contracting Division at 916.333.5247 Option 5

How quickly will I be connected to a live interpreter?

30 seconds or less

How many attendees can join the call?

Up to four individuals, including the interpreter, can be on the call at once.

What does 'on-demand' mean?

Pre-scheduling is not required.

What are the hours of operation for OPI?

Monday – Sunday, 24/7/365 service and support

Is the platform HIPAA-compliant?

Yes.

Are there setup or minimum fees?

Minimum charges are only applied to our subscription-based plans.

Are call reports and statistics easily accessible?

Yes, via system portal.

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